TERMS AND CONDITIONS
General Betting Terms and Conditions for All Bets Offered
The following terms when used in this Agreement shall have the following meanings:
I. "Account" means a personal gaming account on the Website permitting and enabling use of the Services;
II. "Agreement" means this Agreement that You need to comply with in order to use Our Services;
III. "Applicable Laws" means all applicable laws, regulations, regulatory requirements and codes of practice of the United Kingdom, as amended and in force from time to time;
IV. "Casino Games" means Our online Casino Games offered on Our Website;
V. "Casino Games Terms and Conditions" means the Casino Game Terms and Conditions as described under a separate document and which apply specifically to Casino Games betting. These terms and conditions apply to Casino Games betting together with the General Betting Terms and Conditions in this Agreement;
VI. "Company", "Hollywoodbets", "We", "Our" and "Us" relates to Hollywoodbets International UK Limited (HBI UK), a company incorporated under the laws of the Isle of Man, with company numbers 131803C. HBI UK registered offices are at Clinch’s House, Lord Street, Douglas, Isle of Man. HBI UK is a remote gambling business registered under a remote gambling operator’s licence in the United Kingdom. HBI UK also has a United Kingdom correspondence address which is 6 Norton Close, Papworth Everard, Cambridge, Cambridgeshire, CB23 3XT, United Kingdom;
VII. "Customer" means the user of the Services on the Website and may also be referred to as You or Your as per the definition under XVII below;
VIII. "Excluded Territories" means all countries and/or jurisdictions outside of the United Kingdom. The Company reserves the right to amend this list at any time;
IX. "GDPR” means the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament), as amended from time to time;
X. "Hollywoodbets", "We", "Our" and "Us" relates to theCompany as defined under VI above;
XI. "Mobile" means any application access devices, including but not limited to mobile telephones, tablets and personal digital assistants employed for the use of and access to the Website and participation in the Services;
XIII. "Services" means all betting, entertainment and Software products available via the Website;
XIV. "Software" means the software to be accessed, downloaded or otherwise used by the player from the Website to utilise the Services by You, including updates, additions, improvements and translations to it;
XV. "Terms and Conditions" means this document;
XV1. "The Website" shall mean and refer to www.hollywoodbets.co.uk and
XVII. "You" and "Your" means the user of the Services on the Website.
The purpose of these Terms and Conditions is to record and explain the terms and conditions under which all bets are offered and accepted by Hollywoodbets. These Terms and Conditions apply to all transactions between you and Hollywoodbets. Hollywoodbets shall not be bound by any express or implied term, representation, warranty, promise or the like not recorded herein.
Any bet offered and accepted by Hollywoodbets is accordingly subject to these Terms and Conditions. It is your responsibility to ensure that you are fully acquainted and familiar with them, as well as the relevant United Kingdom legislation relating to bets offered and accepted.
These Terms and Conditions may be changed from time to time by Hollywoodbets. You will be advised of any such changes via email with a link to the updated Terms and Conditions on the Hollywoodbets’ website. In the event that you do not wish to accept the new Terms and Conditions you will be able to close your account and any balance on your account will be refunded to you in accordance with our normal account closure procedures (refer Clause 7 below). It is your responsibility to ensure that you are acquainted and familiar with all of the updated Terms and Conditions.
No variation, addition or termination of any of these Terms and Conditions shall be of any force or effect unless agreed to in writing by Hollywoodbets.
No failure on the part of Hollywoodbets to exercise, and no delay by Hollywoodbets in exercising, any right under and in terms of these Terms and Conditions will operate as a waiver of that right, nor will any single or partial exercise of any right under these Terms and Conditions preclude any further or other exercise of that right nor act to the exclusion of any other right.
Should Hollywoodbets fail or decline to enforce the whole or part of these Terms and Conditions or grant any indulgence to you, then that act or omission shall not be interpreted as a waiver of rights, nor shall it act as an estoppel against or otherwise prejudice Hollywoodbets.
Should you have any query or comment regarding these Terms and Conditions, or in the event that you require clarification or advice in this regard, kindly e-mail your query or comment to [email protected]
These terms & conditions prevail over any communication via email, chat or phone call.
Hollywoodbets is licensed to carry on business in the United Kingdom by the United Kingdom Gambling Commission (UK GC), and is subject to the relevant gambling legislation and laws applicable in the United Kingdom. Hollywoodbets carries on business in accordance therewith and complies with all gambling and betting laws so that you are assured of uniformity, transparency, fairness and protection in all your betting transactions.
Hollywoodbets International UK Limited is licensed in the United Kingdom (refer attached link https://secure.gamblingcommission.gov.uk/PublicRegister/Search to the UK GC’s public register of licensees). All internet and mobile betting in the United Kingdom will be subject to the rules and regulations of the UK GC which can be viewed at https://www.gamblingcommission.gov.uk
3. Minimum Age to Register an Account with Hollywoodbets
The minimum age to open an account or place a bet with Hollywoodbets is 18 years. Gambling law prescribes that the placing of bets by persons under the age of 18 is an illegal transaction which is void in law.
You can register for an account by clicking on the "Register" button at the top of our home page. Please note that Registrations are via the online form only and no customer account will be registered by any other method. You will be required to acknowledge your acceptance of these Terms and Conditions and confirm that you are over 18 years of age.
Hollywoodbets runs name, address and age verification checks to confirm that its customers are 18 or older and legally old enough to gamble. If Hollywoodbets is unable to confirm a customer’s name, address and age through electronic checks, it will request proof of name, address and age documentation as follows:
- A copy of a National ID, Passport or Driver’s Licence; and
- Proof of residence not older than 6 months.
If Hollywoodbets does not receive adequate documentation confirming a customer’s name, address and age, the customer’s account will not be activated. Age verification for all customers must be completed before the customer is allowed to:
- Deposit funds into an account with Hollywoodbets;
- Access any free-to-play games that Hollywoodbets may make available; or
- Gamble with Hollywoodbets with either their own money or a free bet or bonus.
Hollywoodbets will carry out name, address and age verification checks on customers on a regular basis after the account has been activated. Should the verification checks not provide sufficient proof as to the customer’s name, address and/or age, Hollywood will suspend the account and request the customer to provide adequate documentation confirming their name, address and age (refer details above). Should inadequate documentation be received within a 72-hour time period of the request, the customer’s account will be deactivated, until such time as adequate documentation is received. In this regard, a Hollywoodbets Customer Support Team will be in contact to confirm if the customer requires any assistance with reactivating their betting account or alternatively having their funds refunded.
Hollywoodbets also runs debit card checks and a copy of the front of the debit card being used by a customer to deposit moneys into his/her account may be requested from time to time. The copy of the debit card provided by the customer should only include the details on the front of the card, with the middle digits blocked out. The details on the front of the card, including all 4 corners of the card need to show clearly on the copy provided. In no circumstances should a copy of the back of the debit card and/or the card’s security number be provided. The card copy requested will normally be a copy of the card used by the customer to deposit moneys into and withdraw moneys from your Hollywoodbets account.
As part of the Hollywoodbets Account Opening process, we will ask customers to provide certain personal information, including a name, postal address, e-mail address, contact number and password. We will use this personal information to confirm various financial transactions, to send events and news information and to provide customer support services. Customers can opt-out of receiving events and news information by adjusting their communication preferences on their account through the ‘Edit Profile’ page.
Hollywoodbets undertakes substantial efforts to protect the confidentiality of the identity, preferences and other information it has collected about individual customers and will not knowingly allow access to this information to anyone outside of the Company, other than to the Player or to personnel of other companies related to, or affiliated with, Hollywoodbets and to third party service providers who require personal information to provide services in respect of the Hollywoodbets gambling services.
All recipients of personal information shall be bound by the GDPR and any other local applicable data protection laws to keep personal information private at no less a level than that by which Hollywoodbets is bound. Hollywoodbets makes a substantial investment in its server, database, backup, firewall and encryption technologies to protect the collected information.
5. Inactive Accounts
Should a customer account become inactive for a period of six (6) months, a Hollywoodbets Customer Support Team will be in contact to confirm if the customer requires any assistance with activating their betting account or alternatively having their funds refunded.
After 395 days of being inactive, the customer will be contacted again regarding activating their account or having the funds refunded. If no response is received the customer’s account will be suspended. Once suspended an account can only be reactivated as follows:
- Contact customer services in order to reactivate your account;
- Log into your account with your username and password; or
- Perform a transaction of your choice.
Once you have performed a transaction, such as: logged into your account; placed a bet, made a deposit or made a withdrawal, your account will be deemed as active.
If at any point during the process the customer experiences difficulties in reactivating the account, the Customer Support Service centre is available to assist.
Please send an e-mail to [email protected] including the word "Re-activation" in the subject line and your username for reference purposes. Queries relating to re-activation will be responded to within 48 hours of receipt.
6. Complaints and Dispute Handling
Any complaint arising from customer interactions with Hollywoodbets should be lodged via the following approved methods of communication:
Email - [email protected]
Live Chat - www.hollywoodbets.co.uk
These communication channels can be used for complaints of any nature, including but not limited to those relating to:
- The way a gambling transaction has been managed;
- Concerns relating to the way that Hollywoodbets carries out business in relation to the following three key objectives:
- Keeping gambling free from crime and from being associated with crime,
- Ensuring gambling is fair and open, and
- Protecting children and vulnerable people from being harmed or exploited by gambling;
- The quality of the Hollywoodbets customer service;
- The behaviour and/or professional competence of Hollywoodbets and/or its staff; and
- Delays, defects, system errors or any other problems associated with the provision of services.
The communications channels can also be used to raise through a ticket on the website the following matters which do not constitute complaints:
- General questions about Hollywoodbets services;
- General questions relating to offers and promotions; and
- Formal requests for the disclosure of information including, but not limited to, those made under the GDPR.
Where practicable all complaints shall be acknowledged in writing within 24 hours of receipt.
Hollywoodbets’ Customer Support Team will make every effort to resolve a customer’s complaint.
If a further internal review of a complaint is required, feedback on the outcome of the further review will be provided to the player within 14 days. If a customer is not satisfied with the outcome of the further review, they may dispute the complaint through the following approved ADR entity:
7. Account Closure and Protection of Customer Funds
Hollywoodbets aims to maintain a friendly business relationship with all our customers. Hollywoodbets does however reserve the right to refuse to accept a bet from you and to suspend or close any of your accounts if you refuse or fail to comply with these Terms and Conditions and/or gambling laws, in which event Hollywoodbets will refund you any balance in your account at the time.
If you wish to close your account, you must do so by sending your request via your account registered email address to [email protected].uk stating the reason you wish to close your account. Our customer support team will endeavor to resolve your issues or concerns, and if unsuccessful, your account will be closed upon your confirmation. Please allow us up to 24 hours to reply to your emails and process your request.
Customers with a remaining account balance may be subject to verification before any remaining account balances are paid out. These verification procedures include, but are not limited to, the submission of documents providing proof of identity and proof of address.
Customers wishing to reopen accounts after they have been closed will be able to reactivate their previous account within seven (7) years of it being closed. Thereafter you will be required to open a new account as all customer personal records are, in accordance with the GDPR, required to be deleted after seven (7) years of the account closure, unless there is another legislative requirement to keep the customers personal information.
Funds held on behalf of customers will be held in a separate deposit account, and the balance on this deposit account will be maintained on a daily basis at a level in excess of the total amount owed to all customers. Although these funds are classified as being “not protected”, they are held in a separate deposit account to cover amounts owing to all customers.
The amount held in the deposit account will be reviewed daily to ensure that sufficient funds are being held to provide 100% cover for the amount owing to all customers, and any shortfall will be made good before the close of business on the next business day.
8. Time-out facility
Hollywoodbets offer a time-out facility should a customer wish to take a break from gambling.
The following ‘time out’ facilities are offered to our customers:
- 1 day
- 1 week
- 6 weeks
- 1 month
Time-Out can also be provided to you with the assistance of the customer support team via live chat or email ([email protected]). Please use your registered email address and type ‘Time Out’ in the heading. In the communication please specify your account details and the period for which you wish to be timed-out. Kindly note that only upon receiving a time-out confirmation email will your account be suspended from taking bets for the agreed time. Once your account has been timed-out you will not be able to lift the time-out before the time limit is complete. At the expiry of the time-out period you will be entitled to reactivate your account by contacting customer support. Any requests to resume gambling will be subject to a 24 hour “cooling off” period before gambling may resume. Alternatively, you may request an extension of the time-out period at this stage which will be applied immediately.
While under a period of time-out, you are not permitted to open any new account(s) and any new accounts you attempt to open will be suspended upon detection.
Hollywoodbets also offers deposit limits. Customers can load the following deposit and bet limits on their account:
- Deposit Limit Per Day
- Deposit Limit Per Week
- Deposit Limit Per Month
- Max Single Bet Limit
- Max Daily Bet Limit
- Max Weekly Bet Limit
- Max Monthly Bet Limit
If a customer requests or initiates an increase to the limits set on his/her account, the increase to the limit will only become available after 24 hours from the first request.
For bet limits, your bet limit can only be changed 7 days after the change request. At the end of the 7-day period your increase in bet limit will become available.
If a customer requests or initiates a decrease to the limits set on his/her account, the decrease to the limit will become effective immediately.
If a customer requests or initiates a decrease to the deposit or bet limits set on his/her account, the decrease to the limit will become effective immediately.
10. Reality Checks
We offer players an opportunity to manage the amount of time spent playing Casino Games, by setting up a Reality Check on their account. Once the reality check time has been saved, players will get a pop-up message once this period has elapsed from the first placing of a real money wager during a Casino Games session.
Reality Check Times available:
- No limit
- 10 mins
- 20 mins
- 30 mins
- 1 hour
- 2 hours
- 4 hours
- 6 hours
- 8 hours
We realise that for certain customers, gambling might become a serious problem and for such customers we offer various self-exclusion options.
Self-exclusion options are for the following periods as per customer's preference:
- 6 months
- 1 year
- 3 years
- 5 years
Where a customer self-excludes themselves for an infinite period of time, their personal data records will be deleted after seven years, in accordance with the requirements of the GDPR, but the customer will be included on a separate register of “infinite” self-excluded customers so that ongoing checks can be carried out to ensure these persons are not re-opening or opening a new customer account.
Self-exclusion can also be provided to you with the assistance of the customer support team via live chat or email ([email protected]). Please use your registered email address and type ‘Self Exclusion’ in the heading. In the communication please specify your account details and the period for which you wish to be self-excluded. Kindly note that only upon receiving a 'self-exclusion' request will your account be suspended from taking bets for the agreed time. Once your account has been self-excluded you will not be able to lift the self-exclusion before the time limit is complete. At the expiry of the self-exclusion period you will be entitled to reactivate your account by contacting customer support. Any requests to resume gambling will be subject to a 24 hour “cooling off” period before gambling may resume. Alternatively, you may request an extension of the self-exclusion period at this stage which will be applied immediately.
While under a period of self-exclusion, you are not permitted to open any new account(s), whether in your own name and registration details or under a variation of your own name and/or registration details. Any new accounts you attempt to open will be suspended upon detection.
Hollywoodbets will not be held responsible or liable for any consequences or losses that may arise or you may suffer if additional accounts are created where you have altered any of your registration details, provided misleading, inaccurate or incomplete details or otherwise have circumvented the self-exclusion facility.
Hollywoodbets will take all reasonable measures to ensure that you are excluded from all marketing and promotional materials while under a period of self-exclusion.
If you have self-excluded yourself, you will be able to login to your account and withdraw at your discretion any balance of funds sitting in the account.
In addition to the self-exclusion tools available, players can also consider registering on GAMSTOP. GAMSTOP is a free self-exclusion service that enables the player the opportunity to self-exclude from all online gambling companies licensed in Great Britain.
Please note that your GAMSTOP self-exclusion may take a number of days to become active on our Website. You must ensure that the registration details provided to GAMSTOP match the registration data on your Hollywoodbets Account, otherwise your GAMSTOP self-exclusion may not become active with us. Once your self-exclusion becomes active and matches your Hollywoodbets’ registration data, you will no longer be allowed to use our Website.
Hollywoodbets will not be held responsible or liable for any consequences or losses that you may suffer if you create a Hollywoodbets account with details that are different to or a variation of your registration details (e.g. first name, middle names, last name, email address, phone numbers and physical address) with Gamstop or if you change or alter any of your registration details with Hollywoodbets to provide misleading, inaccurate or incomplete details in order to circumvent the Gamstop protection facility.
In order to fully protect vulnerable players, Hollywoodbets will not allow any customer who has previously self-excluded with GAMSTOP to open a Hollywoodbets’ account. This applies even if the GAMSTOP exclusion has expired. This is being done in order to fully protect the well-being of the player trying to register with Hollywoodbets and prevent any possible harm that could be caused to the player by them gambling on our website.
Players can find out more by visiting www.gamstop.co.uk
13. Fraudulent Activity
In the event that Hollywoodbets suspects fraudulent activity in relation to any account or bet, Hollywoodbets reserves the right to suspend the account and the processing of any and all transactions on that account until Hollywoodbets is satisfied that the transactions concerned are lawful. Hollywoodbets will report any fraudulent activities to the relevant authority. Persons attempting fraud may be subject to prosecution and any bets fraudulently placed with Hollywoodbets will be deemed void.
14. Governing Law/Jurisdiction/Foreign Exchange Regulations
Hollywoodbets is governed by the laws and regulations of the United Kingdom and Isle of Man including those set down by the UK Gambling Commission and all bets are offered and accepted by Hollywoodbets in terms thereof.
All transactions relating to Hollywoodbets International UK Limited will be quoted and processed in the United Kingdom’s Pound Sterling currency.
Betting with Hollywoodbets and access to the Hollywoodbets website in the United Kingdom is not legal for persons outside of the United Kingdom. Hollywoodbets does not intend that the United Kingdom website should be used for betting or any other purpose outside of the United Kingdom, including in those countries or jurisdictions where such activities are illegal or pose a high risk. The Hollywoodbets website does not constitute any offer, solicitation or invitation to any person for any service or transaction where such activities are prohibited by law. It is your responsibility to understand and determine the law that applies to the jurisdiction in which you are present and Hollywoodbets does not accept any responsibility under any law in any jurisdiction other than that of the United Kingdom.
Players located outside of the United Kingdom are not permitted to use the services offered by the website in any way or manner. Any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by making bets or wagers using the website through a third party or on behalf of a third party located outside of the United Kingdom is a breach of these terms and conditions and may constitute a criminal offense. If it becomes apparent, or we have reasonable grounds to suspect, that you are located outside of the United Kingdom, this may result in our closing your player account, without an obligation to provide you with advance notice, freezing the funds therein and providing the applicable details to relevant authorities, all in accordance with applicable laws and agreements, and you shall be liable to us for any damage or loss resulting therefrom.
Any attempt to use your gaming account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by making bets or wagers using the website through a third party or on behalf of a third party can be considered a breach of these terms and conditions and may result in irreversible membership suspension with no profit pay-out.
Hollywoodbets will treat your bets and winnings as confidential and will not disclose any information in connection with your transactions to a third party unless and to the extent that it is obliged by law to do so.
If you open an online account with Hollywoodbets, your username, account number and password must be kept confidential and secret by you. All transactions where your username and password have correctly been entered will be deemed to have been placed and accepted by you and shall be for your account. It is your responsibility to advise Hollywoodbets of any changes of address or contact details.
Hollywoodbets and its directors, employees, agents and shareholders accept no responsibility or liability for any damages or loss that may result, or be alleged to have resulted, from the Hollywoodbets website or its contents, including interruptions in transmission or operation, loss of or corruption of data, failure of lines or any other communication medium, any individual misuse of the site or its content or any error or omission in content.
16. Third Party Links
Hollywoodbets will take all reasonable steps to ensure that third parties with whom they contract for the provision of any aspect of their business related to the licensed activities do not place digital advertisements on websites providing unauthorised access to copyright material. In addition, Hollywoodbets will ensure that the terms upon which they contract with such third parties enable them, subject to compliance with any dispute resolution provisions, to terminate the third party’s contract promptly if, in the Licensee’s reasonable opinion, the third party has been responsible for placing digital advertisements for the licensed activities on such websites.
Subject to any gross negligence in respect of the above provision, Hollywoodbets is not responsible for the content of linked third party websites or the services offered therein, does not make any representations regarding the content or accuracy of materials on such third party websites and will accept no liability for any direct or indirect damages arising out of your access and use of the information provided therein.
The reference language of these Terms and Conditions is English and the English version will prevail in any dispute.
All times quoted by Hollywoodbets are based on Greenwich Mean Time.
19. Competition Rules
Any competition prize awarded by Hollywoodbets may not be redeemed or exchanged for cash and may be subject to specific terms and conditions as noted within the promotional materials related to the competition itself.
Any bonuses credited to your Hollywoodbets Account must be used in adherence with the separate terms and conditions relating to each bonus.
20. General Betting Terms and Conditions
20.1. Right to Refuse/Limit Bets
Following a full investigation identifying suspicious circumstances giving rise to a bet, Hollywoodbets reserves the right to refuse the whole or part of any bet without offering any further explanation.
20.2. Computer Bot Software
Hollywoodbets prohibits any use of bot software or artificial intelligence by players, whether commercially obtained or privately developed. The player consents to such software being searched for and will not interfere with any detection mechanisms employed by Hollywoodbets or related third parties.
20.3. Correction of Errors
Hollywoodbets reserves the right to correct any errors in odds offered by Hollywoodbets at any time by substituting the corrected odds as determined by Hollywoodbets, in its sole discretion in respect of the event concerned, for the original Hollywoodbets price, regardless of whether or not the bet has been struck, in which event you will be deemed to have been offered, and where applicable accepted, the adjusted price and accordingly, the bet to have been struck at the corrected odds.
Hollywoodbets reserves the right to correct any errors in sports betting handicaps offered by Hollywoodbets at any time by substituting the corrected sports betting handicaps as determined by Hollywoodbets, in its sole discretion in respect of the event concerned, regardless of whether or not the bet has been struck, in which event you will be deemed to have been offered and where applicable, accepted the corrected sports betting handicaps and accordingly, the bet to have been struck at the corrected sports betting handicaps.
Hollywoodbets reserves the right to correct results where they have been previously incorrectly processed and paid. Hollywoodbets customer accounts which have been incorrectly credited with incorrect winnings as a result will be adjusted to reflect the corrected position or where customers are incorrectly paid in cash with incorrect winnings, then the incorrect winnings will be deducted from customers' Hollywoodbets account, and account holders hereby authorise Hollywoodbets to do so and also waive all and any claim which they may have against Hollywoodbets for payment of any amount incorrectly credited to their accounts or incorrectly paid to them in cash.
Any error in venue, time, date, team composition, identity of any competitor or result of any past event in respect of any event advertised by Hollywoodbets, shall not entitle the customer to a refund of stakes or to avoid the bet concerned.
20.4. Acceptance of Bets
For a bet to be accepted by Hollywoodbets, it must be a valid bet. A valid bet is:
- One which has been offered by Hollywoodbets;
- In respect of which Hollywoodbets has issued a transaction code or ticket;
- Taken by a person of 18 years or older;
- Not fraudulent;
- Not a credit bet;
- One which is placed with Hollywoodbets using any one of the prescribed methods used by Hollywoodbets from time to time to offer bets to customers;
- Not less than £0.01 (One Pence Sterling) in the United Kingdom; and
- Not a void bet as may be determined elsewhere in the terms and conditions.
Hollywoodbets shall not be obliged to accept a bet or pay out monies in respect of a bet that is not a valid bet.
If you have any doubts as to whether a bet has been accepted and is accordingly valid you should view your list of "pending" bets or check with a member of the Hollywoodbets customer support team.
Clause 20.3 notwithstanding, once a transaction code or ticket has been logged or issued to you, bets may not be cancelled or changed by you under any circumstance. It is your responsibility to ensure that the details of all bets are correct. If you dispute the nature, type and odds in respect of any bet, Hollywoodbets' transaction log database will be final and binding in determining the outcome of that dispute.
Customers can only bet up to the amount held within their account. No credit bets will be accepted by Hollywoodbets.
It is a condition of Hollywoodbets acceptance of bets from you and by offering to place a bet with Hollywoodbets you represent and warrant that:
- You are not prohibited from entering into the bet by any term of your contract of employment or any rule of a sporting governing body which applies to you;
- Where the bet is placed on the outcome of a race, competition or other event or process or on the likelihood of anything occurring or not occurring (‘the event’), you neither know nor have any influence over the outcome of the event;
- In the event of any representation made by you proving to be false, your stake shall be forfeited and Hollywoodbets shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet; and
- You have read and understood the appropriate Sport Betting Rules related to your chosen sport and/or market.
If Hollywoodbets, in its sole discretion, believes or has reason to believe that the bettor is using a non-de-plume (i.e. betting under an assumed name) or false name, with or without the other person's permission (where applicable), then the customer agrees that he/she shall forfeit all stakes in respect of such bets and Hollywoodbets shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bets. In all instances, the onus to prove the validity of the bet shall rest with the customer.
Further, Hollywoodbets reserves its right to freeze all accounts which it, in its sole discretion, believes or has reason to believe are suspicious pending an investigation by the relative authorities, and personal verification by Hollywoodbets or its appointed agents.
You are solely responsible for the security and the confidentiality of your account. In particular, you agree to keep your username and password strictly confidential and you are responsible for any misuse of your password. Provided that we have been correctly supplied with the account information requested, we are entitled to assume that offers and payments are made by you. You should change your password on a regular basis and never disclose it to any third party.
You undertake to protect your username and password in the same way that you would in respect of your bank cards and any failure to do so shall be at your sole risk and expense. If another person accesses your account, you are solely responsible for all their actions whether or not their access was authorised by you and you hereby indemnify Hollywoodbets and hold Hollywoodbets harmless against all costs, claims, expenses and damages howsoever arising in connection with the use of or access to your account by any third party.
All bets on contingencies which have already arisen, or where you could have an indication of the outcome at the time of placing the bet, or where Hollywoodbets has continued to accept bets on an event which should have been suspended for any reason, shall be void. Any bet placed after the start of an event and not identified as "IN RUNNING" or "IN PLAY" shall also be void. If you dispute the time at which a bet was placed, the time recorded in the Hollywoodbets transaction log in respect of that bet will be binding and Hollywoodbets determination thereof will be final and binding on you.
20.5. Methods of Placing a Bet
A bet may only be placed with Hollywoodbets using any one of the following methods:
- Any mobile phone application ('Mobile') offered by Hollywoodbets from time to time for the placing of bets, but excluding by SMS or text message to any Hollywoodbets employee or agent;
- A bet placed with Hollywoodbets on its internet website.
A bet placed with Hollywoodbets by telephone, SMS, fax or any other medium not prescribed and identified within these terms and conditions will not be accepted by Hollywoodbets and will be void.
Any betting tax that maybe payable on winning bets in terms of both current and/or future legislation, will be deducted from your winnings and the balance will be paid into your account.
20.7. Void Bets and Right of Set off
Hollywoodbets reserves the right in its sole discretion, following a full investigation, to deem any bet that does not comply with these terms and conditions as void.
Subject to 20.15, in the event of a void bet, the bet will be declared void ab initio and:
- Hollywoodbets will return all bets placed;
- All winnings paid under a void bet will be forfeited and refundable to Hollywoodbets on demand by Hollywoodbets.
20.8. Live Betting
“Live Betting” refers to all bets that take place while an event is in progress, i.e. betting that occurs after the official start but before the official end of the event. The odds in respect thereof shall be continuously updated during the event to reflect the current status of the game. Live Betting is only available on certain sports.
For all bets placed while live, the rules before the start will apply except where otherwise offered by a difference in selections, prices or markets offered.
Hollywoodbets reserves the right to suspend (and re-open) live betting during the event concerned. No such bets will be accepted when the betting is suspended.
Live betting odds may be subject to a time delay (which may appear as a browser delay) prior to acceptance. If a price of a bet changes after it is requested but before the bet is accepted, the bet will be re-offered at the new price. A further time delay will apply if a new price is subsequently requested. If the bet is suspended after the price is requested, but prior to acceptance of the bet, the transaction will be declined if you attempt to accept the bet.
Where a blatant or palpable error is made in transmission on any event on which there is live betting, bets will be settled at the correct price at the time at which the bets were placed.
Where we have reason to believe that a bet was placed after the outcome of an event is known, we reserve the right to void the bet. Where any live bet is not completed all bets on that event shall be void except bets where the contingency has already been determined.
Hollywoodbets reserves the right to amend the odds on any bet if that bet was placed during the period when betting should have been suspended for any reason.
The terms and conditions and specific rules for various sports covered ‘live’ are detailed in the "Sportsbook Rules".
20.9. Dead Heat
In the event of a dead heat (tie), where odds were not offered by Hollywoodbets on such an outcome, bets will be paid at the face value of the ticket divided by the number of competitors tying for that placing. Place ties will only be paid on an event for which place betting was available and the winnings thereon will be calculated by multiplying the face value of the ticket by the remaining number of places available and divided by the number of competitors tying for those available number of placings.
In the event of a dead heat where odds were offered by Hollywoodbets on such an outcome, then all win or place bets will be losers and the draw option will be paid on the winner.
20.10. Suspension of Markets
Hollywoodbets reserves the right to suspend a market at any time. When a market is suspended any bets placed during that suspension will be rejected and any bet accepted will be void and returned to the customer’s account.
20.11. Official Starting Time
The official starting time for any event is that stated by the controlling body for the relevant event.
Clause 20.3 notwithstanding, the result of any event will be accepted and posted by Hollywoodbets in accordance with the first official result of that event. This will be done irrespective of any subsequent revocation of that result due to disqualification or otherwise.
20.13. Special events
All special events on which bets are offered by Hollywoodbets shall be deemed to be sporting events even if they fall outside the scope of sport. All the Terms and Conditions relating to sport as well as the specific discipline rules in respect thereof shall apply to special event bets.
20.14. Maximum Player deposits / Betting Limits / Wagers
When transacting with Hollywoodbets the following limits have been set for account transactions. These limits apply per customer per transaction:
- Minimum deposit of £5 (Five Pounds Sterling) in the United Kingdom.
- Maximum deposit of £5,000 (Five Thousand Pounds Sterling) in the United Kingdom.
- The maximum withdrawal limit per week is unlimited (refer section 20.15 below for more details on the maximum winnings.)
- Minimum withdrawal is £10 (Ten Pounds Sterling) in the United Kingdom. This minimum withdrawal limit will be waived in the instance where the account is being closed. In this instance the minimum will be set at the value required to set the account to a zero balance.
Unless otherwise communicated, the maximum limit for any single bet will be £1,000 (One Thousand Pounds Sterling) in the United Kingdom. Hollywoodbets also reserves the right to set lower bet/wager limits per customer.
20.15. Maximum Winning
The maximum amount that any single customer may win from any bet or bets placed with Hollywoodbets on any one day, irrespective of the stakes in respect thereof or the terms of that bet, is set out below:
- £100,000 (One Hundred Thousand Pounds Sterling) in the United Kingdom per customer per day for Sportsbook bets.
- Fixed Odds Maximum Winnings Table (Pound Sterling or Euro)
Payout Limit per Day
United Kingdom (GBP)
Football & All Other Sporting Events
Note: Win limit percentages will vary depending on the league and tournament within each sport. The Maximum Win Amount for lower end leagues and minor sports may only be a percentage of the above amounts. Refer to ‘Sports Rules’ for more details.
Customers must place bets as individuals. Hollywoodbets reserves the right in its sole discretion to void any repeated bets containing the same selections from the same or different customers where;
- We believe the customers are acting in collusion or as a syndicate.
- The bet requests are registered within a short time of one another and may indicate an act of collusion, fraud or any technical error.
Where bets have been placed on different days in respect of an event or events held on the same day, the maximum amount that one customer may win on one day's trading is determined by the day that the final event/market is resolved, and not on the individual day on which each bet was placed and accordingly limited to the maximum amount per customer per day per event. Notwithstanding the aforesaid daily limit, where the selection of accumulator bets is made from the different categories listed in the maximum winnings table below, the lowest daily maximum winnings recorded in the table below will apply. Where a football accumulator has 6 or more legs but also includes an event from another sport, such multiple shall fall within the maximum winning category of that sport but the maximum winnings shall not be exceeded.
Any increases to the prescribed winning limits will be considered, on application by you, on an individual bet basis at the time each bet is placed, and you should contact the Hollywoodbets Customer Support Team ([email protected]) for assistance.
Any bet placed by a customer in excess of the pay-out limit will be accepted and paid out subject to the payout limits prescribed.
Total withdrawals are unlimited per week, but subject always to the specific discretion of Hollywoodbets management in those where a full investigation is being undertaken around the circumstances surrounding the bet.
20.16. Related Bets
No related bets, (where the outcome of one part of the bet contributes or determines another part of the bet), will be accepted. If a related bet is accepted, the stake of the single bet will be divided and applied and paid equally over the respective events in the bet. Hollywoodbets, in its sole discretion, shall determine if a bet is a related bet, and Hollywoodbets decision in that regard shall be final and binding.
20.17. Accumulator Bets
Accumulator bets will be subject to the win limit as per the maximum winnings table above per customer. If any multiple bets are accepted by Hollywoodbets over this limit, the said bets will be adjusted to the prescribed limit at the same odds, whether they are winning bets or losing bets and winnings reduced and paid out accordingly.
If any selection in an accumulator bet becomes or is deemed void the money staked on that part of the bet which is void shall be placed on the remaining selections which comprise the accumulator bet, and the remaining selections of the bet shall stand. For example, if one match in a quadruple bet becomes void, the bet becomes a treble. If one bet of an accumulator bet remains, that bet will stand as a single bet.
No accumulator bet will be accepted where two legs of the accumulator bet can be placed on and relate to the same individual event. For example, where one leg of a double is for Hamilton to qualify in pole position for the Monaco Grand Prix and the second leg is for him to win the Monaco Grand Prix. The two bets are connected in that they relate to the same race. Should any bets be erroneously accepted by Hollywoodbets, the stakes will be equally divided between the selections that are connected.
Similarly, two legs of an accumulator bet cannot be placed from the same individual event. For example, Manchester United is playing Liverpool and you select Liverpool to win as your first leg, you cannot now add an additional selection from within the same game to form another leg of your accumulator bet.
20.18. Gambling Debts
Gambling debts will be enforceable under United Kingdom law.
Deposits from account holders can only be made via the methods listed below and will be held by Hollywoodbets and credited to the customer's Account once the funds have been deemed as cleared by Hollywoodbets’ payment services provider and proof of the deposit by the customer concerned has been received by Hollywoodbets.
All deposits will be held by Hollywoodbets, will not bear interest and may be withdrawn by a customer subject to account verification.
Customers may only use their own payment accounts to transact with Hollywoodbets. Hollywoodbets reserves the right to treat any deposits identified as not coming from a source in the name of the Hollywoodbets account holder to be invalid and any winnings arising from such deposit as void.
By accepting these terms and conditions, the customer hereby warrants and represents that all funds used or deposited on the web site derive from legitimate sources and do not, in any way, originate from any fraudulent activity, money laundering or otherwise any activity prohibited under any prevailing legislation. Hollywoodbets reserves the right to inspect any funds deposited or transactions made with us that are not in accordance with the provisions contained herein, and to take the following actions as required:
- Withhold all funds which it, in its sole discretion, deems or suspects to derive, originate or involved in unlawful, fraudulent or illegitimate activities;
- Report any activity which it considers or suspects to be in violation of these provisions, or any prevailing legislation; and
- Disclose any customer information which it deems required.
The above actions will be taken to inform relevant third parties, including, without limitation, any governmental or regulatory authorities and various payment service providers.
Any monies deposited with us are protected in the event of our insolvency by virtue of such monies being held by our bank in designated accounts.
All account information and transaction records held by Hollywoodbets is housed in a secure data centre and remains confidential.
20.20. Settlements and payments
Bets are settled according to the odds/price displayed at the time the bet is accepted by Hollywoodbets but subject to section 16.3 above and where possible will be reflected on the transaction detail. Bets may be subjected to the relevant run/deduction applicable to that particular bet.
Settlement or payments in respect of online and mobile bets will be made to the account holder only and not to any third party in any circumstance. The customer's right to settlement or payment is not transferable or negotiable. Electronic settlements will be processed within 48 hours of your request but are subject to usual electronic settlement delays and confirmation that deposited funds have been cleared and any outstanding transactions have been processed.
Hollywoodbets reserves the right to verify the identity of all account holders at any time and particularly on withdrawal of funds. Hollywoodbets, in its sole discretion, may require a client withdrawing funds to affirm, by way of signed and notarised affidavit, that the bets recorded as taken on his/her name are, in fact, his/her bets and not bets for any third party.
Should funds be credited to your account in error, it is your responsibility to immediately notify Hollywoodbets of the deposit. Any winnings paid to you as a result of the error and prior to the notification of Hollywoodbets, whether linked to the error or not, shall be deemed to be invalid and will be repayable by you to Hollywoodbets and you are deemed to agree and accordingly hereby authorise Hollywoodbets to deduct from your account the sum of the winnings incorrectly paid into your account.
Hollywoodbets shall be entitled to set off any amount due by you to it from a settlement or payment due to you, by Hollywoodbets.
20.21. Deposit and Withdrawal
Hollywoodbets accepts the following payment methods:
- Mastercard and Visa debit cards as well as any linked Virtual cards
- Rapid Transfer
All withdrawals shall be made using the same payment method as used to deposit. However, where this is not possible Hollywoodbets shall attempt to accommodate your request regarding a different payment method of your withdrawal, such as a bank transfer, subject to verification of any other payment method. Withdrawals will only be made once necessary player account verification requirements have been met.
Where more than one payment method or card has been used, Hollywoodbets will payback withdrawals to the last card used to deposit, so long as all deposits from any previous cards have been played through.
Where prepaid, virtual, Mastercard and/or Visa cards have been used, and withdrawals cannot be paid back to these cards and you will need to request a different payment method for your withdrawals, such as a bank transfer. As noted above, withdrawals will only be made once necessary player bank account verification requirements have been met.
As part of Hollywoodbets’ Anti-Money Laundering procedures, a minimum of 70% of any amount deposited by a player will need to be wagered by the player before a withdrawal of remaining unused funds will be allowed.
20.22. Multiple Accounts
Customers will be permitted a single Hollywoodbets account to use across all Hollywoodbets products.
Should Hollywoodbets believe, using its absolute and sole discretion that you have a) registered and/or used more than once account and/or b) acted in collusion with one or more other individuals through a number of different Hollywoodbets accounts to back the same combination of selections (regardless of whether or not such bets are struck separately, at a range of different prices or on different days), in an attempt to exceed the maximum pay-out for an individual account holder across linked accounts, it reserves the right to withhold any winnings arising from such behavior.
Hollywoodbets International UK Limited – General Betting Terms and Conditions: Version 2.3 – 25 June 2020