Your privacy is important to us, and we are committed to protecting your personal information. We will be clear and open about why we collect your personal information and how we use it. Where you have choices or rights, we will explain these to you.
This Privacy Notice explains how Hollywoodbets uses your personal information when you are using our websites.
If you do not agree with any statements contained within this Privacy Notice, please do not proceed any further on our website. Please be aware that registering an account on our website, placing bets and transferring funds will be deemed confirmation of your full agreement with our Terms and Conditions and our Privacy Notice. You have the right to cease using the website at any time; however, we may still be legally required to retain some of your personal information.
We may periodically make changes to this Privacy Notice and will notify you of these changes by posting the modified terms on our platforms. We recommend that you revisit this Privacy Notice regularly.
Who is in control of your information?
Throughout this Privacy Notice, "Hollywoodbets", "we", "our" and "us" relates to Hollywoodbets International UK Limited (HBI UK), a company incorporated under the laws of the Isle of Man, with company number 131803C. HBI UK’s registered offices are at Clinch’s House, Lord Street, Douglas, Isle of Man.
HBI UK is a remote gambling business registered under a remote gambling operator’s licence in the United Kingdom. HBI UK is also registered as a ‘Controller’ with the Information Commissioner’s Office in the United Kingdom under reference number ZA454040 and with the Isle of Man Information Commissioner under reference number R000542. A ‘Controller’ is a person or company who determines how and why your personal information is used. Your information is held by us on servers based in the United Kingdom.
Our Data Protection Officer
If you have concerns or would like any further information about how Hollywoodbets handles your personal information, you can contact our Data Protection Officer at [email protected]
Information we collect about you
Personally, identifiable information
You provide this information to us in the process of setting up an account, placing bets and using the services of the websites. This information is required to give you access to certain parts of our websites and related services. This data is collected when you:
- Register an account with Hollywoodbets
- Voluntarily provide the information when using the websites
- Personally, disclose the information in public areas of the websites
- Provide it when you contact our customer support team
The information includes your:
- First name and surname
- Date of birth
- Email address
- Residential address
- Phone number
- Postal or customer account address
- Identification documents
- Proof of address documents
- Transaction history
- Website usage preferences
- Any other information you provide to us when using our platforms
- Debit card details, or other payment information
The information is also required for billing purposes and for the protection of minors. You can amend and update this information by contacting Customer Support. This data is for internal use only and is never passed to any third parties except those stated below.
We may collect personal information about you from third parties including but not limited to financial institutes, credit agencies, identification verification agencies and fraud prevention agencies for the purposes of maintaining your account with us.
All information will be held in accordance with the:
- United Kingdom’s Data Protection Act 2018;
- General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament); and /or
- Isle of Man Data Protection Act 2018,
as amended from time to time.
Non-personally identifiable information and traffic analysis
Hollywoodbets strives to make our websites as user friendly as possible and easy to find on the internet. Hollywoodbets collects data on how you use the websites, which does not identify you personally. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language used, software crash reports and type of browser used. This information is essential for the provision and quality of our services.
All information on how we manage cookies can be found in our Cookies Policy which can be found on https://www.hollywoodbets.co.uk
How and why we use your personal information
We use your personal information in a range of ways that fall into the following categories:
- To provide you with the products or services you have requested;
- To meet our legal or regulatory obligations;
- To monitor our websites performance; and
- To provide you with marketing information
- To provide customer service and support
Your rights over your personal information differ according to which category and lawful basis these fall into. This section provides more information about each category, the rights it gives you, and how to exercise these rights. These rights are in bold following each category.
Providing our products and services
We use your personal information to enable you to use our websites, to set up your account, participate in games and services and to provide you with customer service assistance.
To provide our products and services, we share your information with external organisations working on our behalf. Further information can be found in the Sharing Information section.
This category covers the essential activities required in order for us to provide you with the services you use or have signed up for. If you do not want your information used in this way, your option is to not use our services and close your account.
Legal and regulatory requirements
As a licensed gaming operator in the United Kingdom, we are required to comply with the legal and regulatory requirements of the United Kingdom. Accordingly, we will carry out identity verification, fraud prevention and/or anti-money laundering checks when you create an account with us and/or throughout the life of the account.
Hollywoodbets will use your identification document and/or proof of address to check your details in order for us to protect our users from fraudulent behaviour and to promote responsible gambling.
We may conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable laws. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases.
We are required to carry out these activities to provide our products and services legally, responsibly, and/or in line with the requirements stipulated by regulators. We cannot provide you with our services without carrying out these activities. If you do not want your information used in this way, your option is to not use our services and close your account.
To monitor our websites performance
You have the ‘right to object’ to activities carried out for our legitimate interest if you believe your right to privacy outweighs our legitimate business interests. However, as the activities involved are central to our business, if you wish to object further than by managing your cookies, this may mean that you will need to close your account.
If you have given us your consent to do so, we will send you offers and promotions via email, text message or online. We do not share your information with third parties for them to use for their own marketing.
You have the right to withdraw consent or update your marketing preferences at any time.
Your information will be used for the Customer Support team to get in contact with you to provide support, information, assist with queries and be the point of contact for you to engage with the company directly and for the company to engage with you. Customer support will take place via multiple channels covering phone call, email, text message, or online. We have a legitimate interest to record customer support calls made to you for training and monitoring purposes, allowing us to continuously improve on the service provided to you. Should you not wish to be contact by recorded telephone, you can opt out by calling the support contact number and requesting ‘option 3’ to prevent further calls.
Your rights to rectification
If you believe the personal information we hold on you is incorrect, you have the right for this to be rectified. For any information that cannot be updated through My Account, please contact [email protected]
Your right to request a copy of your personal information
You can access your personal information at any time in your account settings. If you would like a copy of the personal information we hold about you, you should request it through live chat or by emailing [email protected] and we will provide you with a form to complete. The form is not compulsory but helps us to provide you with the information you are looking for in a timely manner. To ensure the security of your personal information, we will ask you for valid proof of identity and once we have received it, we will provide our response within one month. If your request is unusually complex and likely to take longer than a month, we will let you know as soon as we can and tell you how long we think it will take. Such request may also incur an administration cost.
Your right to complain to the regulator
If you believe your privacy rights have been infringed, or you disagree with a decision we have made about your privacy rights, you have the right to complain to the Information Commissioner’s Office in the UK and/or the Information Commissioner’s Office in the Isle of Man if you hold a United Kingdom customer account with us.
Sharing your personal information
We may disclose your Personal Data to third parties:
- if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation;
- in order to enforce or apply the terms of this notice or any other agreements;
- to assist us in providing you with the products and services you request, including but not limited to third party software providers;
- if, in our sole determination, you are found to have cheated or attempted to defraud us, or other users of the service in any way, including but not limited to game manipulation or payment fraud;
- for the purpose of research on the prevention of addiction (this data will be made anonymous)
- to protect the rights, property or safety of us, our customers or others; and
- where we have received your permission for us to do so.
Personal information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country. When we transfer any part of your Personal Data outside of the United Kingdom, EEA or similar jurisdictions we will take reasonable steps to ensure that it is treated as securely as it is within the United Kingdom, EEA or similar jurisdictions. These steps include but are not limited to the following:
- Binding corporate rules;
- Model contracts; or
- US/EU privacy shield
For the avoidance of doubt, your personal information shall be made available to the following third-party processors:
- Bonne Garde Support Proprietary Limited (South Africa);
- GB Group plc (United Kingdom); and
- Soft Construct (Malta) Limited (trading as BetConstruct) (Malta and United Kingdom).
- GAMSTOP (United Kingdom)
We understand the importance of security and the techniques needed to secure information. We store all of the personal information we receive directly from you in an encrypted and password protected database residing within a secure network behind active state-of-the-art firewall software. We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.
We retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, Hollywoodbets takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need your personal information, we securely delete or destroy it.
The Services operate ‘AS-IS’ and ‘AS-AVAILABLE’ without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee, nor do we claim that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of said Personal Information.
Version 2.1 dated 2020-11-16