CASINO TERMS AND CONDITIONS
Casino Games Terms and Conditions: For All Casino Game Bets Offered
"Company", "Hollywoodbets", "We", "Our", "Us" and “HBI UK” relates to Hollywoodbets International UK Limited, a company incorporated under the laws of the Isle of Man, with company numbers 131803C. HBI UK’s registered offices are at Clinch’s House, Lord Street, Douglas, Isle of Man. HBI UK is a remote gambling business registered under a remote gambling operator’s licence in the United Kingdom. HBI UK also has a United Kingdom correspondence address which is 6 Norton Close, Papworth Everard, Cambridge, Cambridgeshire, CB23 3XT, United Kingdom.
Your use and playing of any Casino Games on the Hollywoodbets website means that you accept, understand and abide by these Casino Games Terms and Conditions together with Hollywoodbets’ General Betting Terms and Conditions, which are both legally binding.
Hollywoodbets may update, amend, edit and supplement the Casino Games and/or General Betting Terms and Conditions at any time. Any substantial amendment to either of these Terms and Conditions shall be notified in advance by Hollywoodbets to the Account Holder, before coming into effect and will require your consent. If you do not agree with the amendment(s) to the Casino Games or the General Betting Terms and Conditions, you will not be permitted to continue using Hollywoodbets Services.
In addition to accepting these Casino Games Terms and Conditions, you acknowledge, agree and accept the General Betting Terms and Conditions of Hollywoodbets. The General Betting Terms and Conditions contain important provisions applicable to your use of the Casino Games Website including eligibility criteria requirements which apply to your use of Hollywoodbets’ website in general, including the Casino Games section of the website.
Further, you acknowledge and agree to be bound by any additional rules which appear within a Casino Game, including rules contained within the Game’s “Help” or “Game Info” tabs (“Rules”), and rules relating to minimum/maximum bets, maximum pay-outs, jackpots, disconnections and system malfunctions. The Game’s Rules may also contain instructions on how to play and information of the return-to-player (“RTP”).
Details of the return-to-player (“RTP”) for each game on the Casino Games Website can be found under:
- Bee-Fee Games
- Kiron Virtual Sport;
- Relax Gaming; and
- Tom Horn Games.
Please familiarise yourself with these Casino Games Terms and Conditions, the General Betting Terms and Conditions and each Game’s Rules before you use the Casino Games Website or play a Game. These Casino Games Terms and Conditions represent a legally binding agreement between you and Hollywoodbets. In the event that you do not agree or do not understand any of the terms and conditions within Hollywoodbets Terms and Conditions, please discontinue your use of the Casino Games Website immediately.
In the event of any inconsistency between these Casino Games Terms and Conditions, the General Betting Terms and Conditions, or the Games Rules, unless otherwise stated, to the extent of the inconsistency, the Games Rules shall prevail, followed by these Casino Games Terms and Conditions and followed thereafter by the General Betting Terms and Conditions.
2. Random Number Generator
You fully accept and agree that random number generator (“RNG”) software will determine all outcomes of Casino Games on the Casino Games Website. In the event of a discrepancy between the results displayed on your computer and a Casino Game’s records on our server, our records shall be regarded as definitive.
In the event of system or communication errors relating to the generation of any result, bet settlement or any other element of a Casino Game, we will not be liable to you as a result of any such errors and we reserve the right to void all related bets and plays on the Game in question.
4. Disconnection, Misuse and Malfunction
4.1 Hollywoodbets, its affiliates, agents and licensors accept no responsibility and will not be liable for any loss resulting from delays or interruptions to play due to failure, breakdown, malfunction, interruption of or disconnection from the Casino Games server or any other causes over which we or the licensors have no control.
4.2 Misuse, disconnection or system malfunction voids all bets, plays and pays.
5. Compliance with Laws
The Casino Games Website and Casino Games thereon may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Casino Games and any bets placed on or via the Casino Games or Casino Games Website. We reserve the right to cooperate with law enforcement and other regulatory authorities, in investigating claims of illegal activity on the Casino Games Website.
6.1 Use of the Casino Games Website by minors is prohibited. Please do not attempt to open an account with us if you are under 18 years of age.
6.2 As part of the registration process, the potential customer is asked to confirm that they agree with the General Betting Terms and Conditions and affirm that they are over 18 years of age. After registration, the customer may be asked to submit additional identity documents to verify their age. Failing to comply with a request for age verification, will result in the account being frozen and no further gambling will be permitted until age verification has been successfully completed.
6.3 If at any stage we become aware that you are under 18 years of age, we shall close your account (across all of our services) with immediate effect and any deposits made will be returned.
6.4 We reserve the right to carry out verification checks using third party services.
7.1 We may suspend or terminate your account, cancel any bets placed by you, remove any bonus monies in your account and/or take any other action we deem appropriate in our absolute discretion if: (i) we suspect that you are engaging in illegal or fraudulent activity while using the Casino Games Website (including circumstances where we suspect you have attempted to manipulate the operation of the Casino Games Website or the normal play of Casino Games thereon or have been involved in player collusion); (ii) we suspect you are in breach of any of these Casino Games Terms and Conditions, the General Betting Terms and Conditions or the Game Rules; (iii) we suspect you are acting in a manner that is detrimental to the conduct of our business; (iv) we are required to do so by law; or (v) in our judgment, there is a manifest error or there is a technological failure affecting the Casino Games Website.
7.2 We reserve the general right at any time, and in our sole discretion, to suspend or terminate your account (or exclude you from any of our services) without further explanation if we consider it necessary to do so. In such circumstances, where deemed appropriate by us, we reserve the right to remove any bonus monies in your account.
7.3 The only recourse in the event of termination of your account by us for reasons outlined in clause 7.1 or clause 7.2 above shall be the re-imbursement of any undisputed account balance you may then have, subject to your having complied with these Casino Games Terms and Conditions, the General Betting Terms and Conditions and the Games Rules. To the fullest extent permitted by law, we shall have no further liability to you whatsoever.
8.1 Where applicable, maximum pay-outs will be indicated to you in the Games Rules or elsewhere on the Casino Games Website.
8.2 Promotions and bonus campaigns on the Casino Games Website will have their own individual Terms and Conditions, which will govern your participation in the relevant promotion/bonus campaign. Where you are credited with a promotional or bonus amount in your account relating to a promotional or bonus campaign, unless specified to the contrary within the terms of such promotion or bonus campaign, the credited funds may only be used as bonus funds to play Games and cannot be withdrawn as cash. We reserve the right to reclaim bonus amounts credited to your account if you attempt to withdraw them from your account. You will have the right to withdraw from any promotion that requires a wagering factor at any time and withdraw any cash balance that is remaining on your account. Upon withdrawal from any promotion, any bonus funds accrued will be reclaimed.
8.3 Hollywoodbets reserves the right, acting reasonably, to exclude any customer from our services generally and also reserves the right to withhold, restrict or cancel selected promotions and bonuses from individual account holders found to be in breach of these Casino Games Terms and Conditions or in breach of our General Betting Terms and Conditions
8.4 Hollywoodbets reserves the right to change or end any Casino Games Promotion, if required for legal and/or regulatory reasons.
8.5 Hollywoodbets reserves the right to suspend, discontinue, modify, remove or add to the Casino Games Website and/or any Casino Game at our discretion with immediate effect and without any obligation to provide you with notice and we will not be liable as a result of any such action.
8.6 You shall not interfere, interrupt, attempt to interrupt or attempt to manipulate the operations of the Hollywoodbets’ and/or the Casino Games Website or the normal play of any of the Casino Games therein. In particular, you will not use or attempt to use any artificial intelligence or player assistance software but will play personally via the interfaces provided by Hollywoodbets only. If you become aware that the Casino Games Website or any Casino Game contains any error, you must inform our Customer Services and you agree not to take advantage of any such error. We reserve the right to recover any advantage that you may gain from any error, as well as all costs and expenses in making such recovery.
8.7 An Account Holder must not allow third parties to use his/her Hollywoodbets account or to accept any prize or participate in any Casino Game. Any person found to have violated this clause will be liable for all losses on the account but will not be entitled to collect any winnings. It is your responsibility to keep your password private and secure and you are solely responsible for the security of your account information and password. You are responsible for any unauthorised use of your account and/or password. In the event a third party places a bet or is thought to have placed a bet from your account, such bet shall be valid and liability for losses on your account will lie with you whether or not you were aware the third party misappropriated your account and password information. You agree to notify us immediately if there is any change to your account information.
8.8 You will not post any unlawful, obscene, abusive, defamatory, threatening or other offensive material on the Casino Games and/or the Hollywoodbets’ Website.
8.9 We reserve the right to moderate any chat on the Casino Games Website and remove postings, including those which promote competing services and those which are untrue, derogatory or critical of us, the Hollywoodbets’ and/or Casino Games Website and/or a Casino Game. In addition, you agree to observe and abide by any specific chat rules that we may post on any chat facility from time-to-time.
8.10 You understand that you risk losing money whilst using the Casino Games Website and playing Casino Games and that you use the Casino Games Website and play Games at your sole risk.
8.11 It is necessary to provide you with software ("Software") supplied by third parties to enable you to use and download the products offered through the Casino Games Website. You may be required to enter into a separate agreement with the Software owner in respect of your use of such Software.
In case of any inconsistency between these Casino Games Terms and Conditions and the Third-Party Software Agreement, Hollywoodbets’ Casino Games Terms and Conditions will prevail in so far as the inconsistency relates to the relationship between you and us. It is your responsibility to ensure that any Software is downloaded onto your computer in a manner compatible with your own computer's specific set-up.
8.12 At any time, you may exclude yourself from gambling on the Casino Games Website permanently or for set periods. This can be done via the “Edit Profile” tab of your account. Once your request is processed by us, no further wagers will be accepted from you on the Casino Games Website. If you have requested closure of your account, your Casino Games Website account will be closed and any balance on the account will be credited back to you. It is also possible for you to set “Reality Checks”, a configurable timed alert which will display on the screen and remind you how long you have been engaged in a gambling session.
8.14 With the exception of your personal information, all other information, including, but not limited to, ideas, submissions, suggestions, concepts, graphics and chatroom contents (including material and statements) posted on the Casino Games Website or submitted to us will become our property and we shall not be subject to any obligation of confidentiality and we will be free to reproduce, modify, edit, adapt, publish, translate, distribute and display same as we designate in any and all media.
8.15 Hollywoodbets does not charge you fees in respect of any payments related to betting transactions which you make on the Casino Games Website (such as charges for deposits or withdrawals). However, you should check with your bank and/or other payment service provider as to whether they levy any such charges.
8.16 Customers should be aware that if they are using third-party applications on Hollywoodbets to place bets, the full betting information and rules relating to those bets, events and/or markets may not be available to them within that specific interface or application. Full General Betting Terms and Conditions are available here and the full Game Rules are available here .
8.17 These Casino Games Terms and Conditions, together with the General Betting Terms and Conditions and the Game Rules (as applicable) contain the entire agreement between you and us relating to the Casino Games Website and the Games thereon.
9. Inactive Accounts
9.1 An “Inactive Account” is a Hollywoodbets’ Account which has no record of any log-in and/or log-out for a period exceeding twelve (12) consecutive months.
9.2 Hollywoodbets reserves the right to close an Inactive Account once the account reaches a zero balance. All Account Holders whose Hollywoodbets’ Accounts remain inactive for 12 months will be notified of any balance remaining on their Hollywoodbets’ Accounts and will be advised to withdraw any remaining balance. The Account Holders may withdraw their funds without incurring any fees. In addition, Account Holders may reactivate their Hollywoodbets’ Accounts by logging into their Inactive Accounts.
10. Customer Complaints and Disputes and Governing Law
10.1 Should there be any claim or dispute relating to bets on the Casino Games Website please contact us. If we are unable to settle the dispute in accordance with our Complaints and Disputes Handling procedures, as set out in clause 6 of our General Betting Terms and Conditions, you may refer the dispute for independent arbitration as provided for in the aforementioned clause 6. The arbitrator’s decision will be final.
10.2 All other disputes not covered by clause 10.1, and subject to clause 10.3, or any other claims or proceedings arising out of or in any way relating to the Casino Games Website or these Casino Games Terms and Conditions, are subject to the Governing Law as defined in the General Betting Terms and Conditions.
10.3 Notwithstanding clauses 10.1 and 10.2, we reserve the right to take legal action against any party in breach of these Casino Games Terms and Conditions, subject to the Governing Law as defined in the General Betting Terms and Conditions.
11. Customer Service
If you experience any problems or wish to contact us for any other reason, please email customer support at [email protected] or by post at Hollywoodbets, 6 Norton Close, Papworth Everard, Cambridge, Cambridgeshire, CB23 3XT, United Kingdom.
Hollywoodbets International UK Limited – Casino Games Terms and Conditions: Version 2.1 – 25 June 2020.