Frequently Asked Questions - Hollywoodbets
Frequently Asked Questions

Frequently Asked Questions

Bonuses and Promotions

 

Do you have any Welcome Bonuses for new Sportsbook players?

 

At Hollywoodbets we prefer to reward loyalty in our players. As part of the Regular Rewards promotion you get a £5 Free bet when you bet £25 or more with Hollywoodbets between Friday to Thursday every week.  

 

 

 

And for Casino, any bonuses or rewards?

 

As part of the casino offering you get 10% of your losses paid back to you in cash weekly. No minimum play required. You can enjoy your time with us knowing a portion of your money will be returned to you as part of this great promotion.

 

 

 

How do I use the Sportsbook Free Bet?

 

Add your chosen sports selections to your bet slip. Before you submit a stake look at the bottom of the bet slip for a yellow tab with ‘Free Bet’. Click the amount in the Free Bet box. Submit and your bet will be taken with the value of the Free Bet available. Remember for any bets taken with a Free Bet only the winnings, and not the stake, gets returned when you win.

 

 

 

Deposits and Withdrawals

 

What payment methods do you have available?

 

Visa/Mastercard. Paypal. Neteller. Skrill.  

 

 

 

I registered a new account but I am unable to deposit?

 

You will be unable to deposit until your account has been activated. Please send verification documents and once account is activated you will be able to deposit.

 

 

 

But my account has been activated, why am I still unable to deposit?

 

Please make sure you click the ‘Terms & Conditions’ pop up block on the page before you make your first deposit. If you do not see this pop-up block, contact the support team on live chat and they will assist you immediately to solve this.

 

 

 

How do I increase my deposit limit?

 

To increase your deposit limits please upload a source of wealth document for request to be actioned. This can be a bank statement or salary slip to show earnings.

 

 

 

How long does it take for my deposit limits to be increased?

 

A 24 hour cooling of period is required with any limit changes. After 24 hours you will be able to enjoy increased limits. Any decrease in limits will take place immediately.

 

 

 

Why have my deposit limits been changed?

 

Limits have been changed according to the Source of Wealth documents provided as part of the Responsible Gambling campaign. The limits have been adjusted with the intention to keep gambling an affordable and fun part of your budget.

 

 

 

Why did my withdrawal get reversed?

 

Your withdrawal needs to go to the same payment method used to deposit. If your withdrawal got reversed please request it again through the same method used to deposit.